Cart 0
 

Here To Help
 

Customer Care

 
 
solid-v2.jpg
 

Quality is top priority at The Atelier and we pride ourselves on customer satisfaction. All of our products are made in the USA with the highest quality materials.

SHIPPING

Non-personalized orders are shipped within 3-5 business days of payment. Personalized and made-to-order correspondence orders may take up to 2 weeks to produce and ship. If your order contains both personalized and non-personalized items, it will ship once all items are complete.

All orders  shipping within the Continental US qualify for free standard shipping. All orders are currently shipped via USPS and we will provide you with tracking details at time of shipment. While we do all that will can to ensure your order's timely delivery, we cannot be held responsible for conditions beyond our control such as service interruptions and USPS/UPS delays or severe weather. If there is a delay in our production time, you will be notified via email. **Please contact us before placing your order if you will need expedited shipping.

returns

Unused, non-personalized items may be exchanged or returned for store credit within 7 days of receipt. Final sale and custom made items can not be returned or exchanged. If you are not satisfied with your order, please contact us right away. Please note that return shipping fees are customer's responsibility.

payments

We accept Apple Pay, Visa, Mastercard, American Express, Discover, and PayPal payments.

LEather CARE

Our leather goods are made from high quality, vegetable tanned Italian Leather.  Our bags are meant to age beautifully over time with minimal maintenance. Tonal or textural variances and marks should not be considered imperfections, but characteristics of the natural vegetable tanning process. To keep your leather in it's best shape:

  • Avoid getting leather excessively wet; do not dry near a heat source.
  • We recommend protecting the leather with a stain & water repellent spray. We personally love and use Apple Brand Gardé Rain & Stain Repellent.
  • Avoid contact with oily substances.
  • Take care when wearing dark colored clothing to avoid color transfer.
  • The leather will naturally wear and may slightly darken with age. This is part of the beauty of high quality, naturally tanned leather.

PRIVACY POLICY

We do not sell or share your information with outside companies or third parties. When you purchase from The Atelier, we collect your name, shipping address, phone number, e-mail address so we can process and ship your order. We respect your privacy by not selling or sharing this information.

Similar to other commercial web sites, The Atelier utilizes a standard technology called cookies, tracking pixels, and related technologies. Cookies are small data files that are served by our platform and stored on your device when you interact with our website. Our site uses cookies dropped by us or third parties for a variety of purposes including to help operate and optimize the website and enhance your online experience with us, and may collect information about your use of our website, such as your IP address, browser, pages viewed, links clicked and conversion information. We do not use these technologies to capture your individual email address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you. Cookies may also be used to track how you use the site to target ads to you on other websites through companies such as AdRoll.  For more information about cookies and how to disable them, please visit here or here.

Wholesale orderS

Interested in carrying The Atelier in your store?  Email Melissa for line sheets and pricing information.

CUSTOM DESIGNS

Interested in custom logo design, custom stationery or invitations, or custom illustrations?  To inquire about pricing or turnaround time, please fill out this form or send me an email with some basic details about your project. 

COPYRIGHT

Unless otherwise noted, all products, content and layouts are designed and copyright of The Atelier/Melissa Noucas and may not be replicated or used without express written permission.